Return Policy

1. Overview

We want you to be satisfied with your purchase. This Return Policy explains the circumstances under which you may return a product, the process for initiating a return, and how refunds are handled.

Please read this Policy carefully before making a purchase. By placing an order, you agree to the terms set out below.

2. Return Eligibility

You may request a return within 30 days of the confirmed delivery date of your order, subject to the following conditions:

• The product must be unopened and in its original, undamaged packaging.
• The product must not have been tampered with or had its safety seal broken.
• A valid proof of purchase (order confirmation email or order number) must be provided.

2.1 Non-Returnable Items

The following items are not eligible for return:

• Opened or partially used products.
• Products with damaged, removed, or altered packaging or safety seals.
• Products purchased through third-party retailers (please contact that retailer directly).
• Products returned after the 30-day return window has expired.

For hygiene and safety reasons, we are unable to accept returns of opened dietary supplement products except in cases of manufacturing defect or damage sustained during delivery.

3. Damaged or Defective Products

If you receive a product that is damaged, defective, or materially different from what was ordered, please contact us within 7 days of delivery at response@sraxylonglexiron.world with:

• Your order number.
• A clear description of the issue.
• Photographs of the damaged or defective product and packaging.

We will assess the claim and, where a defect or delivery damage is confirmed, offer a replacement or full refund at no additional cost to you, including return shipping costs where applicable.

4. How to Initiate a Return

To initiate an eligible return, please follow these steps:

1. Contact us by email at response@sraxylonglexiron.world within the return window, stating your name, order number, and reason for the return.
2. Receive a Return Authorisation — we will review your request and, if eligible, provide written confirmation and a return address.
3. Package and ship the product securely in its original packaging to the address provided. We recommend using a tracked postal or courier service, as we cannot be held responsible for items lost or damaged in return transit.
4. Confirm shipment by emailing us the tracking reference once the return has been despatched.

Do not send returns without prior written authorisation. Unauthorised returns may be declined or returned to sender.

5. Return Shipping Costs

Unless the return is due to our error (damaged, defective, or incorrectly shipped product), return shipping costs are the responsibility of the customer. We are not liable for any loss or damage incurred during the return shipment.

We recommend using a tracked delivery service and retaining your proof of postage until the return has been processed and a refund confirmed.

6. Refund Processing

Once we receive and inspect your returned item, we will notify you by email of the outcome of your return request. If approved:

• Refunds will be issued to the original payment method used for the purchase.
• Refunds are typically processed within 5–10 business days of our confirmation email.
• Depending on your bank or card issuer, it may take an additional 3–5 business days for the refund to appear in your account.

If a return is not approved (for example, because the product was opened or the return window has passed), we will notify you by email. In some cases, we may offer to return the product to you at your expense.

7. Exchanges

We do not offer direct product exchanges at this time. If you wish to receive a different product, please initiate a return for the eligible item and place a new order.

8. Cancellations

You may request to cancel an order before it has been dispatched by contacting us immediately at response@sraxylonglexiron.world. Once an order has been dispatched, cancellations are no longer possible and the return process outlined above will apply.

9. Consumer Rights

This Return Policy does not affect any statutory rights you may have under applicable US federal or state consumer protection law. Consumers in certain states may have additional rights regarding returns, refunds, and remedies for defective or non-conforming goods.

If you are in any doubt about your legal rights, we encourage you to seek independent advice.

10. Contact Us

For any questions about this Return Policy or to initiate a return, please contact us:

We aim to respond to all enquiries within 2 business days.